Shipping & Returns
Everything you need to know about getting your licorice to your door — and what to do in the rare case something isn't right.
Delivery
We deliver across Malaysia with J&T Express.
- West Malaysia — RM8, or free on orders of RM150 and above. Usually 1–3 business days.
- East Malaysia (Sabah, Sarawak, Labuan) — from RM16, depending on the weight of your parcel. Usually 3–7 business days. The exact charge is shown at checkout before you pay.
Orders are dispatched within two business days. You'll receive a confirmation email when your order is placed, and another with your tracking number once it's on its way.
Payment
- Online — FPX online banking, credit or debit card, or e-wallet, on our payment partner CHIP's secure page. We never see or store your card details.
- Cash on delivery — available within West Malaysia on orders up to RM1,000, with a RM7 handling fee charged by the courier. Please have the exact amount ready.
Storing your licorice
Keep it cool, dry and away from direct sunlight. Licorice softens in heat — in the Malaysian climate, a cupboard away from the stove is ideal, and an airtight container keeps it at its best once opened.
Returns
Licorice is a perishable food, so we can't take back opened products — once the seal is broken, it's yours. That said, we stand behind every box that leaves us:
- If your order arrives damaged, email us within 7 days of delivery with a photo of the damage and your order reference, and we'll send a replacement.
- If an unopened product isn't what you ordered, tell us within 7 days and we'll arrange a replacement or a refund.
Write to [email protected] with your order reference (it looks like LP-XXXXXX) and photos where relevant. We aim to reply within two business days.
Allergens
Every product page lists its full ingredients and allergen statement — no fine print, no surprises. If you have an allergy, please read the product page before ordering, and email [email protected] if anything is unclear.