Frequently Asked Questions

We begin with real licorice root and a simple philosophy: pure ingredients, honest craftsmanship, timeless enjoyment. The By Pryter Collection is four expressions of that idea — Classic, Botanical, Premium Artisan and Seasonal Creations — each made with natural ingredients and responsible sourcing in mind.

Every product page lists its full ingredients and allergen statement. All four collections contain wheat (gluten), and the Premium Artisan Collection also contains milk and soy. Our licorice may contain traces of milk, soy and tree nuts. If you have an allergy, please read the product page before ordering and email us if anything is unclear.

Classic, Botanical and Seasonal Creations contain no animal-derived ingredients. The Premium Artisan Collection contains milk, so it is suitable for vegetarians but not for vegans.

Not at this time. We will announce it here and on our packaging if and when certification is granted. Our recipes contain no pork, gelatin or alcohol, and full ingredient lists are on every product page.

Licorice is a confectionery to be enjoyed as part of a balanced diet. People with high blood pressure, heart or kidney disease, those who are pregnant, or those taking certain medications should avoid consuming large amounts of products containing real licorice root. Our Heritage page explains more.

Keep it cool, dry and out of direct sunlight — a cupboard away from the stove is ideal in the Malaysian climate. Unopened, our licorice is at its best within 9 months of production. Once opened, reseal the pack and enjoy it within 4 weeks.

Online by FPX online banking, credit or debit card, or e-wallet, on our payment partner CHIP’s secure page — we never see or store your card details. Cash on delivery is also available within West Malaysia on orders up to RM1,000, with a RM7 handling fee.

No. You can check out as a guest. You will receive a confirmation email with your order reference, and you can look up any order on the Account page with that reference and your email address.

New customers can use the code PRYTER10 at checkout for 10% off their first order.

We deliver across Malaysia with J&T Express. West Malaysia is RM8, or free on orders of RM150 and above, and usually takes 1–3 business days. East Malaysia (Sabah, Sarawak and Labuan) starts at RM16 depending on the weight of your parcel, and usually takes 3–7 business days. The exact delivery charge is shown at checkout before you pay.

Orders are dispatched within two business days. We email you the courier’s tracking number as soon as your parcel leaves us.

Email us within 7 days of delivery with your order reference and a photo, and we will send a replacement or arrange a refund. Because licorice is a perishable food, we cannot take back products that have been opened.

Yes. The Premium Artisan Collection and Seasonal Creations are made for giving, and we are happy to put together larger quantities for clients, teams and celebrations. Tell us the occasion and the numbers and we will take it from there.